Hassle Free Returns for Everyone!
Skiis & Biikes will gladly exchange or refund regular-priced, new merchandise within 14 days of the shipping date (online) or purchase date (in-store) at any of our store locations or through an online return. After this time, an exchange or credit will be issued for a period of up to 30 days from the shipping date (online) or purchase date (in-store). All returns are subject to a restocking fee of 10% of the purchase price.
Exchanges can be made in-store within 30 days of shipping date. Exchanges cannot be made through the online channel.
Products must be unwashed, unworn and not damaged. All original tags and stickers must still be attached. The original invoice that was included with the original delivery must be sent with the return package in order to make a return.
The following exchange/return policy applies to sale items:
Products purchased at a 0-29% discount are eligible for the above stated Skiis & Biikes return policy.
Products purchased at a 30% discount or more are Final Sale.
All special orders, hand/toe warmers, goggle wipes, express wax, ski straps, swim wear, bicycle shorts, undergarments, worn/damaged products, and/or products that are otherwise labeled as Final Sale are Final Sale.
Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded as a credit onto a Gift Card.
Canadian buyers should be aware that you are subject to applicable government taxes (HST, GST, PST etc.)
EXTENDED HOLIDAY RETURN POLICY
IMPORTANT SKI & SNOWBOARD INFORMATION
For your safety, your new ski or snowboard bindings will need to be installed in person, by a certified professional technician. For ski binding installation, you’ll need to provide boots as well.
We’ll happily install ski or snowboard bindings purchased from Skiis & Biikes free of charge. All you’ll need to do is provide proof of purchase in store. In the event of a return, system skis and bindings must be returned together. Used or mounted skis however, cannot be returned. Skis purchased through the Skiis & Biikes online store do not qualify for the Skiis & Biikes Performance Guarantee.
ONLINE BOOT FIT GUARANTEE
Because we haven't seen your feet, we can't guarantee the fit. Ski boots purchased through the Skiis & Biikes online store don’t qualify for our Boot Fit Guarantee. If your boots need adjusting, we’d be happy to help, but the service is not complimentary. If the boots are unworn (around the house is okay), and brought back to a Skiis & Biikes location within 30 days we can suggest another boot that will be covered under our Boot Fit Guarantee.
Price matches can be made 7 days from date of purchase. Credits will be issued in the form of a Refund. Contact firstname.lastname@example.org with your transaction number, product details and details on where the product was seen at a lesser price. We will match the complete price in the form of Refund for any difference. Complete price means the price the item sells for elsewhere and any differences in other costs involved in getting the item to you including International Duties and Taxes. The currency will be converted to Canadian dollars. The item must be same make, model, year, size, colour and must be available to ship to you immediately.
If the price of an item purchased at Skiis & Biikes drops after purchase at Skiis & Biikes, a refund for the difference in price may be issued up for 14 days after purchase (in-store) or ship date (online). This policy does not apply to Final Sale items.