Please allow 24-48 business hours for the tracking number to work when your order ships. Once the package has been picked up by our couriers and scanned into their system the tracking number will automatically update.

*Shipping estimates are provided by our couriers, these are not guaranteed delivery dates.

*Processing times and delivery times are expected to increase into the Holiday season

Skiis & Biikes offers in-store pick up from all of our locations. Once you’ve added the desired products to your bag, click the Store Pickup button in the checkout page and you’ll be prompted to select a store location. Continue to checkout and once the order is completed we’ll have the items transferred to that store as soon as possible. Depending on the location selected, a store pickup will take about 1-5 business days to get ready after which you'll receive a notification from our staff.

Skiis & Biikes strives to ensure that your orders are delivered accurately and efficiently. However, we understand that mistakes can happen, especially when it comes to providing shipping information. Therefore, we have established the following policy regarding incorrect shipping addresses and refused deliveries:

Incorrect Shipping Address:
If you provide an incorrect shipping address and your order is unable to be delivered as a result, it will be returned to us. In such cases, the following two options are available.

a. Payment of Shipping Fees: You have the option to pay the shipping fees for reshipment to the corrected address. Once the fees are paid, we will reship your order to the updated address.

b. Cancellation with Restocking Fee: Alternatively, if you choose not to proceed with reshipment, you may cancel your order. However, please note that a restocking fee will apply, deducted from the refund issued for the canceled order. The restocking fee will be charged accordingly to our return policy.

Refused Deliveries:
In the event that a delivery is refused for any reason, it will be returned to us. The same policy outlined above for incorrect shipping addresses will apply. You, as the buyer, will be charged the restocking fee according to our return policy.

Redirecting an Order:

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched.

Skiis & Biikes offers shipping to the United States for a flat rate of $24.50 CAD. Buyers are responsible If UPS asks for a COD or sends you a bill for duties or fees, this is NOT additional shipping costs, this charge is import taxes, duty, VAT, and/or brokerage fees.