S&B MISSION:

GET FAMILIES OUTSIDE

S&B MISSION:

GET FAMILIES OUTSIDE

Our team sees Skiis & Biikes not as a ski or bike shop, but as a counterpoint to a steril and commoditized trend in retail. We want to bring outdoor enthusiats together, to have conversation about gear and upcoming adventures. We want to help your community get outside!

HISTORY

HISTORY

We see Skiis & Biikes in three chapters. First, the birth of the company in 1978 at Caledon Ski Club and the growth to Mississauga, Collingwood and then Toronto. Chapter two starts in 2008 with opening Whistler and Vancouver locations ahead of the 2010 Olympics. We moved the Mississauga store across the street in 2012 just be for Christmas. In 2017 we said good-bye to the west and moved the Don Mills store to Yonge St.

TODAY

Amazing products.

Best-in-class technical service.

Hospitality and great advice.

TODAY

Our founding principles guide us of; awesome product, best-in-class technical service and a deep focus on customer experience. With clear focus we got back on our feet and had a strong upward momentum, we are now in chapter 3. Gillian and I officially took over the company in December 2019, exactly 90 days before March 18, 2020 when we then closed all locations and everything changed. Luckily, the innovations and investments we made in our team, our logistics and our website set us up just in time to manage this new complexity. We learned quickly about managing in a crisis and served our skiers and cyclists with the same amazing service we had for over 44 years. This season we have even more exciting news for you, all in an effort to pursue our mission of getting families ouside.

- Devin and Gillian Montgomery

Amazing products.

Best-in-class technical service.

Hospitality and great advice.

Bootfit Guarantee

Bootfitting is the cornerstone of our business. We guarantee your feet with be comfortable and the boot will perform at your level. We stretch, punch, heat, grind and shape the boot until it’s perfect. If we can’t make the shell, we suggested, to work we will switch it out for another option.

Online boot buying guide and guarantee: Please, don’t buy ski boots online. Not from us, not from Amazon or at a bargain warehouse. You will regret the purchase, even if you saved a bundle. If you’re thinking, “I only need them for this one long weekend this winter...” -- a bad ski boot will ruin your trip.

And because we haven't seen your feet, we can't guarantee the fit. Ski boots purchased through the Skiis & Biikes online store don’t qualify for our Boot Fit Guarantee. If your boots need adjusting, we’d be happy to help, but the service is not complimentary. If the boots are unworn (around the house is okay), and brought back to a Skiis & Biikes location within 30 days we can suggest another boot that will be covered under our Boot Fit Guarantee.

Because of our Boot Fit Guarantee, we do not price match Ski Boots. Still unsure? Give us a shout by email, Messenger or call.

Performance Guarantee

Service Guarantee: We hold our ski and bike tuning service high above the industry standard. We invest heavily in the best machinery and best training to create the best service product. If the service provided doesn’t hold up to these standards we will redo the ski tune or bike maintenance.

Product Recommendations: If we recommend any ski or snowboard in store and you feel it doesn’t match your needs we will replace it with a better option.

Warranties

Warranties: Each product is subject to different warranty conditions depending on the manufacturer. If you’re experiencing an issue with a product please send an email to info@skiisandbiikes.com with your order number and we’ll check with our warranty department to see if the item is covered. If you can, please provide pictures to help expedite the process. Be aware that products damaged through accidents and normal wear and tear are not covered.

Most products we sell are covered by an extended manufacturer’s warranty. This guarantee covers manufacturing defects but not abuse, accidental damage, or normal use. If you’re interested in learning more about the warranty coverage of your particular product or you want to initiate a warranty claim, you can call any of our stores to speak with a sales associate or contact the online customer service team. Each of our locations has a designated sales associate dedicated to warranties so we are well versed in the process. We want your functioning gear back in your hands as soon as possible so you can get back out there!