HELP
RETURN POLICY
HELP
RETURN POLICY
Refund new and unworn merchandise within 30 days of the purchase date at any of our store locations or through an online return. Products purchased at a discount of 49% off or more are Final Sale and are ineligible for return or exchange. Items can be returned either in store or online for an in store credit within 31-60 days of purchase. Not all items are eligble for a return, or exchange, please read our full return policy for more details.
All original hangtags, and accessories must be attached to the garment, and each product is subject to inspection.
Please note that we cannot accept returns for products where bindings have been mounted or drilled into skis. Once bindings have been mounted or drilled, the item is considered non-returnable.
Items purchased in store can only be returned in store. For online orders, we deduct $10 from your refund, and $40 for any ski or snowboard returns. You may also return your online order in store to avoid the restocking fee.
By placing an online order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy regarding the return policy, late shipments, delivery estimates, and shipping costs.
Online Returns
For purchases made online, you can return items both online and in-store. Exchanges for online purchases may be completed in-store or by mailing back your online return and then placing a new order. When you request a return through our Skiis & Biikes online channel, the following conditions must be met to be eligible for a refund or a store credit.
Conditions:
- Items must be in original condition, unworn, and with tags attached.
- Proof of purchase required for returns and exchanges.
- Items are returned in original condition and packaging.
- All accessories must be returned along with the original item
- Items purchased as a set must be returned as a set
- We can only refund or send out replacement items once we have received the returned package.
Process:
- Online returns initiated through our website.
- In-store returns require proof of purchase.
Please ensure that the returned item is in its original delivery packaging or pack the items securely inside of either a shipping bag or box and place the prepaid return label on the mailing bag or box.
If items are returned in used or damaged packaging or condition, missing accessories or hangtags, we reserve the right to decline the return or charge an additional restocking fee.
If your return has been accepted, please have the item dropped off within 72 hours of receiving the return label to be eligible for the selected return service. Shipping costs paid on your original order will not be refunded.
We can only refund or send out replacement items once we have received the returned package, or has been determined to be lost by a Courier Investigation.
Exchange Policy
Store credit is given if a return is made 31-60 days of the purchase date.
At this time, products cannot be exchanged through our online channel. If you want a different size or colour, we recommend you purchase it through our online store and go through the online return process for the product you no longer want. Products can be exchanged in-store up to 60 days after purchase.
We are unable to offer exchanges online.
Cannot be Returned
Products purchased at a discount of 49% off or more are Final Sale and are ineligible for return or exchange.
For hygienic reasons, all undergarments, bike shorts, edible goods, facemasks, balaclavas, and swimwear are final sale.
We do not accept any returns or exchanges for any special orders.
In-Store Returns
Items purchased in store can only be returned back in store at any of our three Skiis & Biikes locations. Within 30 days from the date of purchase, you can return your items in store and receive a refund to the original method of payment. For items purchased at a discount greater than 49% bought in store are final sale and cannot be returned or exchanged.
Gift Cards
Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded as a credit onto a Gift Card.
Returning defective, damaged, or incorrect product
If you a receive an item which you believe is defective or the incorrect product please contact our support team for help. If we are unable to resolve the issue we'll exchange the item for a new one if possible, and process a refund if none are available.
How to Request an Online Return
1. Login to your account to return an item. If you placed your order as a guest, please create an account with the email you used to place your order.
2. You will need your order number to start the return process. Your order number will be in this format: S&B-XXXXX and you can find it in your original order confirmation email.
3. Follow the steps in the return processed and submit your request.
4. We will review your return and notify you via email if your request was approved.
5. Once your return is approved, we will send a pre-paid return label to your inbox with instructions on how to pack and ship the item. Online Returns must be sent back within 7-Days of receiving the return label to still be eligible for the requested service.
Return/refund requests can only be initiated/processed after the item has arrived to you or has been determined to be lost by a Courier Investigation.
