HELP
STORE PICK UP
HELP
STORE PICK UP
We want to make sure you get your gear as fast as possible.
You order will be processed within 24 - 48hrs, but sometimes part of your order may be coming from another store. In cases like this, transfers may take up to 4 business days to complete depending on origin store.
Providing a phone number at check out helps us notify you when the order is ready.
Make sure to bring a proof of ID and your order confirmation.
- Upon arrival, please proceed to the designated in-store pickup area or to the cash area.
- Our friendly staff will be there to assist you with the pickup process.
Important: For security purposes and to ensure a smooth and safe pickup process, we kindly ask that you present a valid government issued photo identification (ID) at the time of pickup and the payment method used at checkout with you for verification purposes. Unfortunately, if you do not have a valid ID, we will be unable to release the order to you. If you are unable to personally collect your order and need someone else to pick it up on your behalf, please notify us in advance, and ensure that the designated person brings their ID along with authorization from you.
Orders are held for 10 days, after which the order will be cancelled on your behalf. If you need additional time for pickup please contact us and we can do our best to accommodate.
Products Coming from Collingwood
Sometimes your product will be coming from or going to the Collingwood store. These transfers happen once every week. Your items may be delayed if they located in Collingwood.
Eligible for Exchange
Store credit is given if a return is made 31-60 days of the purchase date. Exchanges can only be processed in store within 60 days of purchase. For online returns, we deduct $10 from your refund to cover return shipping and $40 for skis and snowboard returns.
Cannot be Returned
Products purchased at a discount of 49% off or more are Final Sale and are ineligible for return or exchange.
For hygienic reasons, all undergarments, bike shorts, edible goods, facemasks, balaclavas, and swimwear are final sale.
Return/Refund requests can only be initiated/processed after the item has arrived to you or has been determined to be lost by a Courier Investigation.
In-Store Returns
Items purchased in store can only be returned back in store at any of our three Skiis & Biikes locations, and cannot be returned online.