Please allow 24-48 business hours for the tracking number to work when your order ships. Once the package has been picked up by our couriers and scanned into their system the tracking number will automatically update.

*Shipping estimates are provided by our couriers, these are not guaranteed delivery dates.

*Processing times and delivery times are expected to increase into the Holiday season

When a natural disaster or tragedy of some kind occurs it can often lead to delays along shipping routes and the increase in delivery time for packages. We ask that you please consider this when an item you have ordered seems to be taking longer than usual. We as a seller have little control over the delivery of the package once it has left our facilities.

This means that return/refund requests cannot be initiated until the package has been received by you or that a courier investigation has determined that the order has become lost/irretrievable.

Skiis & Biikes offers in-store pick up from all of our locations. Once you’ve added the desired products to your bag, click the Store Pickup button in the checkout page and you’ll be prompted to select a store location. Continue to checkout and once the order is completed we’ll have the items transferred to that store as soon as possible. Depending on the location selected, a store pickup will take about 1-5 business days to get ready after which you'll receive a notification from our staff.

Skiis & Biikes offers free standard shipping within Canada (with Canada Post) for all orders over $99 before tax is calculated.

For orders under $99, a shipping charge will apply, this will be determined at checkout. Options for expedited shipping are also available.

Skiis & Biikes offers shipping to the United States for a flat rate of $24.50 CAD. Buyers are responsible If UPS asks for a COD or sends you a bill for duties or fees, this is NOT additional shipping costs, this charge is import taxes, duty, VAT, and/or brokerage fees.