Winter Protocol 2021

We are anticipating another busy season and have put measures in place to make sure you are as safe as possible.

How to Prepare

calendar with green checkmark

Book an Appointment

Not required, but encouraged for the best experience.

woman wearing a mask

Wear a Mask

wallet and keys

Limited Personal Items

Bring only a few personal items in-store.

ski socks

Bring Ski Socks

We do not have try-on socks. You can also buy a pair at the store.

clothing tags with medium size

Remember Your Size

Take inventory of your current gear, check what you need or need to upgrade and bring a list of the sizes.

What to Expect

man wearing a mask


For everyone’s safety masks are required at every location. We have masks on hand if you forget yours.

*If you have a condition that prevents you from wearing a mask, please contact the store ahead of time and we will be happy to coordinate services outside of our building.

soapy hands


Hand sanitizing is required upon entering a location and before trying on gloves or mitts. Sanitizing stations are available throughout our locations.

two people standing 2m apart

Respect Social Distancing

Please space 2 meters when possible.

boot int front of plexiglass

Boot Fitting

Plexiglass dividers help keep you and our team safe. Please bring your own socks and book an appointment for the best experience.

dad holding childs hand while wearing masks


Kids are also required to wear masks and sanitize their hands. We are encouraging only bringing those who are getting fitted.

hand limiting it's handling of products

Limit Physical Contact with Product

Please only touch products you intend to purchase or try on.

What We’re Doing

  • Adhering to social distancing guidelines.
  • Installing automatic doors at all locations.
  • Limiting the number of people in store.
  • Requiring team members and guests to wear face masks.
  • Clear signage throughout the shop.
  • Additional hand sanitizer stations.
  • Routine store cleaning.
  • Installing sneeze guards at checkouts.

Make an Appointment

How to Book an Appointment

To help manage the volume in store please book an appointment. Appointments are not required, but encouraged for the best possible experience.


  • Book an appointment.
  • Arrive 10min early to the scheduled time.
  • Bring your socks and footbeds.
  • Regarding your kids, record their height and weight.

We’re all in this together. We’ll need your help to keep everyone safe.