Nov 23, 2020: Mississauga and Yonge St locations will operate with order pickup only until Dec 21. Please shop and support us online.
If you have an upcoming appointment please call the 877-352-7547 for Mississauga and 416-391-0654 for Yonge St to reschedule.
Collingwood remains open.
Do your Hours remain the same?
Yes! We will maintain our regular hours to answer calls, ship online orders, and help you with in-store order pickups, returns, and exchanges.
How does Order Pickup work?
Two ways to pickup an order:
- Order online and select in-store pick-up. We will email or call you when your order is ready to be picked up.
- Call the store to chat with one of our sales representatives. We will put the gear you are looking for on hold and you can pay when you arrive to pick it up.
Are you still doing Ski and Snowboard Service?
Drop off your gear at the store and we will notify you when it's ready to be picked up. In some cases we may be able to do it while you wait! If you are having your ski bindings adjusted, be sure to bring one ski boot with you.
What if I have an Appointment?
If you had an appointment with us from Nov 23-Dec 21, one of our Yonge or Mississauga team members will contact you to reschedule. We will also offer you an in-store credit for the inconvenience.
Do you offer free Shipping & Returns?
You can now return or exchange an item until Jan 15, 2020! To help you shop confidently on our website, we will be offering free shipping on all orders over $49.99 and free return shipping for all orders that qualify for return.
Please email us at firstname.lastname@example.org or message us on FB Messenger. You can count on us to offer personalized, helpful service and respond to messages quickly during the store hours.
Finally, you can count on us for all your ski, snowboard, and winter outdoor equipment needs. We have been here before during bike season, and we are ready to dive in again with everything we've learned. It's a new challenge that we're ready for!
Thank-you for your continued support during this wild season and let's make sure you get the gear you need to be outside this winter!
How to Prepare for in Store Shopping (Collingwood only)
Book an Appointment
Encouraged for the best experience.
Wear a Mask
Limited Personal Items
Bring only a few personal items in-store.
Bring Ski Socks
We do not have try-on socks. You can also buy a pair at the store.
Remember Your Size
Take inventory of your current gear, check what you need or need to upgrade and bring a list of the sizes.
What to Expect
For everyone’s safety masks are required at every location. We have masks on hand if you forget yours.
*If you have a condition that prevents you from wearing a mask, please contact the store ahead of time and we will be happy to coordinate services outside of our building.
Hand sanitizing is required upon entering a location and before trying on gloves or mitts. Sanitizing stations are available throughout our locations.
Respect Social Distancing
Please space 2 meters when possible.
Plexiglass dividers help keep you and our team safe. Please bring your own socks and book an appointment for the best experience.
Kids are also required to wear masks and sanitize their hands. We are encouraging only bringing those who are getting fitted.
Limit Physical Contact with Product
Please only touch products you intend to purchase or try on.
What We’re Doing
- Adhering to social distancing guidelines.
- Installing automatic doors at all locations.
- Limiting the number of people in store.
- Requiring team members and guests to wear face masks.
- Clear signage throughout the shop.
- Additional hand sanitizer stations.
- Routine store cleaning.
- Installing sneeze guards at checkouts.
Make an Appointment
How to Book an Appointment
To help manage the volume in store please book an appointment. Appointments are encouraged for the best possible experience.
- Book an appointment.
- Arrive 10min early to the scheduled time.
- Bring your socks and footbeds.
- Regarding your kids, record their height and weight.
We’re all in this together. We’ll need your help to keep everyone safe.