COVID Updates

Nov 23, 2020: Mississauga and Yonge St locations will operate with order pickup only until Dec 21. Please shop and support us online.

If you have an upcoming appointment please call the 877-352-7547 for Mississauga and 416-391-0654 for Yonge St to reschedule.

Collingwood remains open.

Do your Hours remain the same?
Yes! We will maintain our regular hours to answer calls, ship online orders, and help you with in-store order pickups, returns, and exchanges. 

How does Order Pickup work?
Two ways to pickup an order:

  1. Order online and select in-store pick-up. We will email or call you when your order is ready to be picked up.
  2. Call the store to chat with one of our sales representatives. We will put the gear you are looking for on hold and you can pay when you arrive to pick it up. 

Are you still doing Ski and Snowboard Service?
Drop off your gear at the store and we will notify you when it's ready to be picked up. In some cases we may be able to do it while you wait! If you are having your ski bindings adjusted, be sure to bring one ski boot with you.

What if I have an Appointment?
If you had an appointment with us from Nov 23-Dec 21, one of our Yonge or Mississauga team members will contact you to reschedule. We will also offer you an in-store credit for the inconvenience. 

Do you offer free Shipping & Returns?
You can now return or exchange an item until Jan 15, 2020! To help you shop confidently on our website, we will be offering free shipping on all orders over $49.99 and free return shipping for all orders that qualify for return. 

More Questions?
Please email us at or message us on FB Messenger. You can count on us to offer personalized, helpful service and respond to messages quickly during the store hours. 
Finally, you can count on us for all your ski, snowboard, and winter outdoor equipment needs. We have been here before during bike season, and we are ready to dive in again with everything we've learned. It's a new challenge that we're ready for! 

Thank-you for your continued support during this wild season and let's make sure you get the gear you need to be outside this winter!

How to Prepare for in Store Shopping (Collingwood only)

calendar with green checkmark

Book an Appointment

Encouraged for the best experience.

woman wearing a mask

Wear a Mask

wallet and keys

Limited Personal Items

Bring only a few personal items in-store.

ski socks

Bring Ski Socks

We do not have try-on socks. You can also buy a pair at the store.

clothing tags with medium size

Remember Your Size

Take inventory of your current gear, check what you need or need to upgrade and bring a list of the sizes.

What to Expect

man wearing a mask


For everyone’s safety masks are required at every location. We have masks on hand if you forget yours.

*If you have a condition that prevents you from wearing a mask, please contact the store ahead of time and we will be happy to coordinate services outside of our building.

soapy hands


Hand sanitizing is required upon entering a location and before trying on gloves or mitts. Sanitizing stations are available throughout our locations.

two people standing 2m apart

Respect Social Distancing

Please space 2 meters when possible.

boot int front of plexiglass

Boot Fitting

Plexiglass dividers help keep you and our team safe. Please bring your own socks and book an appointment for the best experience.

dad holding childs hand while wearing masks


Kids are also required to wear masks and sanitize their hands. We are encouraging only bringing those who are getting fitted.

hand limiting it's handling of products

Limit Physical Contact with Product

Please only touch products you intend to purchase or try on.

What We’re Doing

  • Adhering to social distancing guidelines.
  • Installing automatic doors at all locations.
  • Limiting the number of people in store.
  • Requiring team members and guests to wear face masks.
  • Clear signage throughout the shop.
  • Additional hand sanitizer stations.
  • Routine store cleaning.
  • Installing sneeze guards at checkouts.

Make an Appointment

How to Book an Appointment

To help manage the volume in store please book an appointment. Appointments are encouraged for the best possible experience.


  • Book an appointment.
  • Arrive 10min early to the scheduled time.
  • Bring your socks and footbeds.
  • Regarding your kids, record their height and weight.

We’re all in this together. We’ll need your help to keep everyone safe.