Help Center Returns Content

Skiis & Biikes will gladly refund new and unworn merchandise within 30 days of purchase date at any of our store locations or through an online return. Store credit is given if a return is made 31-60 days of the purchase date. Exchanges can only be processed in store within 60 days of purchase. For online returns, we deduct $10 from your refund to cover return shipping and $40 for skis and snowboard returns. Online Returns must be sent back within 7-Days of receiving the return label to still be eligible for the requested service. If there is a delay in shipping times that is uncontrollable, exceptions may be made.

  • Products purchased at a discount of 49% off or more are Final Sale and are ineligible for return or exchange.

  • For hygienic reasons, all undergarments, bike shorts, edible goods, facemasks, balaclavas, and swimwear are final sale.

  • Return/Refund requests can only be initiated/processed after the item has arrived to you or has been determined to be lost by a Courier Investigation.

Items purchased in store can only be returned back in store at any of our three Skiis & Biikes locations.

Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded as a credit onto a Gift Card.

Return an Item Here

Returning defective, damaged, or incorrect product 
If you a receive an item which you believe is defective or the incorrect product please contact our support team for help. If we are unable to resolve the issue we'll exchange the item for a new one if possible, and process a refund if none are available. 

Credit and Loyalty Credit Returns
Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded as a credit onto a Gift Card.