Help Center

Shipping

Shipping

Tracking your order 

After placing your order our online team will do its best to have your item shipped out within 24 hours. Once the shipping label has been created you’ll receive an email from us that provides you with a tracking number and information on how to follow your shipments progress.


Processing Estimated Delivery Date 

The estimated delivery time for your order is calculated at checkout once you’ve entered your address. In general, orders within the Greater Toronto Area take about 1-2 business days while shipments to the US and the West/East Coast take about 5-7 business days. Orders to remote destinations may take longer.


In-Store Pickup: practical, fast and free 

Skiis & Biikes offers in-store pick up from all of our locations. Once you’ve added the desired products to your bag, click the Store Pickup button in the shop page and you’ll be prompted to select a store location. Continue to checkout and once the order is completed we’ll have the items transferred to that store as soon as possible. Depending on the location selected, a Store Pickup will take about 1-5 business days to get ready after which you'll receive a notification from our staff.


Shipping fees 

Skiis & Biikes offers free standard shipping within Canada for all orders over $99 before tax is calculated. 

 

Shipping outside Canada

Skiis & Biikes offers shipping to the United States for a flat rate of $24.50 CAD. Buyers are responsible If UPS asks for a COD or sends you a bill for duties or fees, this is NOT additional shipping costs, this charge is import taxes, duty, VAT, and/or brokerage fees.

 

NEW! Goodfoot Shipping

Goodfoot is a socially conscious delivery partner that delivers in the GTA

Benefits

  • 18hr delivery time.
  • Employs people with developmental disabilities
  • Carbon neutral. Delivery staff take transit and walk. 
  • Less packaging: less movement means less bubble wrap, stabilizers, cardboard and other packaging.

What can be shipped:

Must be under 10lbs and easy to carry. Items like:

  • Helmets
  • Goggles
  • Jackets
  • Baselayer
  • Ski Boots
  • Skis under 170cm
  • Ski or Snowboard Accessories
  • Snowboards, Boots and Bindings

What can’t be shipped by Goodfoot:

  • Big orders of 3+ hardgood items.
  • Bikes
  • Racks
  • Paddleboards
  • Large Skis with Bindings
  • Any awkward on transit.

https://www.goodfootdelivery.com

Pick Up In Store

Pick Up In Store

We want to make sure you get your gear as fast as possible. 

You order will be ready to be picked up usually within 24hrs, but sometimes part of your order may be coming from another store so could take up to 72 hrs.

Providing a phone number at check out helps us notify you when the order is ready. 

Make sure to bring a proof of ID and your order confirmation. 

Shipping Transparency

Shipping Transparency

Better shipping options with less mess.


UPS

GoodFoot

Canada Post

Pick Up In Store

Where?

Worldwide

Toronto Only

Worldwide

Collingwood, Toronto, Mississauga

Carbon Impact

carbon neutral shipping option.

Uses public transit of Toronto (TTC)

0 carbon if you cycle to the store. 

Packaging, Plastic

No Plastic Packing Option.

No Extra Packaging Option (no extra cardboard or plastic)

No Plastic Packing Option.

No extra packing material. Paper bag offered - or bring your own bag. 

Speed

2-6 Days

Express: 2.5 hours. Regular: By 5:00 pm

2-10 Days

12-24 hours

Cost (under $100)

$12+

Express: $18+, Regular: $8+

$12+

FREE

Cost (over $100)

FREE

Express: $20-80

FREE

Express: $20-40

FREE

Express: $20-40

FREE

Returns

Returns

Skiis & Biikes will gladly refund new and unworn merchandise within 14 days of purchase date at any of our store locations or through an online return. Store credit is given if a return is made 15-30 days of the purchase date. Exchanges can only be processed in store within 30 days of purchase. For online returns, we deduct $14 from your refund to cover return shipping. You can become a member and get free returns forever and take 60 days to decide. 

  • Products purchased at a discount of 30% off or more are Final Sale and are ineligible for return or exchange.

  • For hygienic reasons, all undergarments, bike shorts, edible goods, and swimwear are final sale.


Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded as a credit onto a Gift Card.

Holiday Return Policy

Return any unworn item purchased after Nov 11 anytime before Jan 15. We will not be able to process returns on Dec 26 or 27. 

 

Return an Item Here

 

Returning defective, damaged, or incorrect product 

If you a receive an item which you believe is defective or the incorrect product please contact our support team for help. If we are unable to resolve the issue we'll exchange the item for a new one if possible, and process a refund if none are available. 


Credit and Loyalty Credit Returns

Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded as a credit onto a Gift Card.

Warranties

Warranties

Warranties

Each product is subject to different warranty conditions depending on the manufacturer. If you’re experiencing an issue with a product please send an email to info@skiisandbiikes.com with your order number and we’ll check with our warranty department to see if the item is covered. If you can, please provide pictures to help expedite the process. Be aware that products damaged through accidents and normal wear and tear are not covered. 


Most products we sell are covered by an extended manufacturer’s warranty. This guarantee covers manufacturing defects but not abuse, accidental damage, or normal use. If you’re interested in learning more about the warranty coverage of your particular product or you want to initiate a warranty claim, you can call any of our stores to speak with a sales associate or contact the online customer service team. Each of our locations has a designated sales associate dedicated to warranties so we are well versed in the process. We want your functioning gear back in your hands as soon as possible so you can get back out there!


Will my warranty claim be refused by the manufacturer?

Warranties are subject to the manufacturer's discretion and we are facilitating the warranty process acting on your behalf. If there is an issue, often the manufacturers will ask that customers deal directly with them during the warranty process in order to simplify the process. 


How long will it be until I get my gear back?

Facilitating a warranty with a manufacturer may take up to 6 weeks, depending on the brand of your product. We will do our best to offer an estimated timeline on when you can expect your gear back and stay in touch with updates throughout the process. 


Will I get a new product or will they repair my product?

Each manufacturer has a different and unique warranty policy, so it depends on the product and what is covered.


How do I initiate a warranty?

If you are initiating a warranty, the best solution is to bring the product to our stores and speak with a sales associate. If this is not possible and you have to ship the product to us, you will be responsible for paying any shipping fees. Please make sure the product is clean and washed, according to the manufacturer's standards.


Can you facilitate a warranty if I didn’t buy the product from you?

If you did not buy the product from us, but the product is from a brand we sell, it is likely that we can facilitate the manufacturer’s warranty, but admin fees will apply. Additionally, you will need to have a receipt or proof of purchase from the store where you bought the product.


How much does a warranty claim cost?

In most cases there is no cost for a warranty claim, however, shipping charges will apply if the item needs to be sent either to the manufacturer or out for repair. If the item was not purchased at Skiis & Biikes, an admin fee will apply for facilitating the warranty on your behalf.

Skiis & Biikes Credit

Skiis & Biikes Credit

Skiis & Biikes Credit


Skiis & Biikes Credit or Gift Cards are either purchased or granted in store or online. 


Where Can I use it?

In Store

Your card can be used at all of our physical locations by providing it to our staff during checkout.

If there is a credit on the account, provide a phone number for account and credit lookup. 


Online

To use your S&B credit online please enter all the digits found at the back of the card except for the last one at checkout.


Does it expire?

No, Skiis & Biikes credit does not expire. 


What if I lose my Gift Card?

Unfortunately, it’s like losing cash. 


What about Skiis & Biikes coupons like $30 OFF $60?

Any coupons with a dollar value are not considered Skiis & Biikes Credit. These can expire and have other conditions.

Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy sets out the manner in which Skiis & Biikes collects, uses, discloses and otherwise manages the personal information of our customers.  This Privacy Policy applies to the privacy practices at our Skiis & Biikes stores ("Stores"), on our website located at www.skiisandbiikes.ca and other websites where this policy is posted including www.skitrader.com (“Website"), and through other interactions with our customers.

 

What information do we collect and how do we use it?

We may collect personal information when you:

  • Purchase or return merchandise on our Website or in one of our Stores;
  • Sign-up to receive promotional e-mail or other communications from us;
  • Use the “E-mail a Friend” or other similar features on our Website;
  • Participate in our contests, sweepstakes, promotions, fundraisers or events;
  • Apply for employment; and
  • Contact us with a comment, question or complaint.

Product Purchases & Returns:  When you make a purchase on the Website, we collect personal information such as your name, e-mail address, shipping and billing address as well as your payment information.  We use this information to process and fulfill your order. When you purchase one of our gift cards, we collect the recipient’s name and email or mailing address so that we can send the gift card to the recipient directly on your behalf.

Online Registration: In general, you do not have to register to visit our Website. Some of the features offered through our Website may require you to register and provide personal information such as your name, e-mail address, mailing address information and a password that you create. Your registration information is used to provide and otherwise administer the service you requested. We may also request certain optional demographic information from you when you register. We use this optional information to help us understand our customers and to tailor and enhance our product and service offerings, promotions and events.

Website Services: When you use certain services provided on our Website, we may request additional personal information from you in order to provide that service.

E-Mail Communications:  From time to time, we may send you e-mail or other communications about products, services, promotions or events that may be of interest to you.  You can opt-out of receiving these promotional e-mails by following the unsubscribe instructions in any of our e-mails or by contacting us as set out below.

The Share with a Friend and other similar features on our Websites permit you to send e-mail to others.  To do so, we require you to submit your name and e-mail address, as well as the name and e-mail address of the recipient.  We do not use the names or e-mail addresses submitted in these circumstances for any other purpose without your or the recipient’s consent.  Please ensure that you only submit e-mail addresses of friends or family who would want to receive the message.

Promotions and Events: When you enter a contest or sweepstakes, or participate in a promotion, fundraiser or event, we may collect personal information such as your name, address, phone number, e-mail address, payment information and other information you provide. We use this information to administer your participation in the contest, sweepstakes, promotion, fundraiser or event.  If a contest, sweepstakes, promotion, fundraiser or event is jointly sponsored by us and other sponsors or is hosted in support of another organization, your personal information may be shared with such other sponsors or organizations, as specified at the time of collection of your personal information. We have no control over the manner in which these sponsors or organizations treat your personal information, and recommend you review their respective privacy notices or statements.

Employment: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for employment.

 

Customer Service: If you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment, question or complaint. We may retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.

 

Do we use Cookies and other Tracking mechanisms?

In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.

Cookies:  Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.  For example, if you have an account, these cookies may let us know who you are and will provide us with information that we use to personalize our Website in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies.  However, you may find that certain parts of our Website will not function without the use of cookies.

 

Advertising:   Cookies, web beacons, tracer tags and similar technologies help us to improve, deliver, and understand how you use our Website and the ads that are served to you on and off the Website.  For example, we may use third-party ad networks to serve our ads on other websites. These ad networks may use cookies, tracer tags or web beacons to report certain information about your visits to our Website and the websites that advertise and feature links to our Website in order to serve and measure the effectiveness of our ads.  In addition, ads appearing on our Website may be delivered to users by third-party ad networks, which may use cookies or similar technologies. These cookies allow the ad network to recognize your browser each time they serve you an ad. This information allows ad networks to tailor ads that may be of interest to you.

Social Media:  We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications.   When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application.  When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications and to provide you with other products or services you may request.

 

To whom do we disclose information?

We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.

Service Providers:

We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Website, operate certain of its features, serve advertisements on our Website, send e-mail or other communications, run our contests, promotions, fundraisers or events, conduct customer research, and manage and analyze data and our advertising effectiveness.  Any access to your personal information by our affiliates or service providers will be limited to that necessary for them to perform their designated functions and we do not authorize them to use or disclose your personal information for their own marketing purposes. We and our service providers may also use your personal information for fraud detection and prevention purposes.

Your personal information may be maintained and processed by our affiliates and other third party service providers in the US or other jurisdictions. For additional information about the way in which our affiliates and service providers treat your personal information, contact us as set out below.

 

 

Legal Disclosures

Skiis &and Biikes and our Canadian, US and other affiliates and service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable Canadian, US or other law.  Skiis &and Biikes may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, or as otherwise permitted by applicable law.

Sale or Transfer of Information

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Skiis &and Biikes or as part of a corporate reorganization or other change in corporate control.

What websites do we link to?

Our Website may contain links to third-party sites that Skiis &and Biikes does not own or operate. Also, links to our Website may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to our users. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

How do we safeguard your personal information?

 We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).

 We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

How may you access your personal information?

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law.  You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by sending a request to info@skiisandbiikes.com attention Privacy Admin.

 

How will we notify you if this policy changes?

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on this Website. We strongly encourage you to please refer to this Privacy Policy often for the latest information about our personal information practices.

How can you contact us?

To contact us regarding any questions, comments or complaints; to obtain information about the way in which we or our service providers treat your personal information; or to request access to your personal information, you may contact us at  info@skiisandbiikes.com or mail at the following address:

 

Skiis & Biikes

attn: Online Admin

1945 Dundas St E

Mississauga On

Canada

L4X 2T8

 

Accessibility

Accessibility

Accessibility

Our Commitment

Skiis & Biikes is committed to independence, dignity, integration and equality of opportunity.

Skiis & Biikes maintains a high level of service in accordance with the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

The term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  • a condition of mental impairment or a developmental disability;
  • a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • a mental disorder; or
  • an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Skiis & Biikes is committed and guided by the principles of the Canadian Charter of Rights and Freedoms, and the Accessibility for Ontarians with Disabilities Act, 2005. 

Skiis & Biikes will meet the accessibility needs of persons with disabilities in a timely manner.

Skiis & Biikes is committed to establishing, maintaining and implementing policies as well as associated practices and procedures in the IASR, specifically in the areas of information and communications and employment. Skiis & Biikes will review and update the multi-year plan at least once every year. 


Feedback Process 

Comments and feedback about our service and commitment are welcomed and appreciated. You may provide feedback or complaints in person to a store’s senior managers.

If store management is unable to address the concern, feedback can be provided in writing, by email, by phone, or by regular post to:

Attn: Accessibility Policy Coordinator

Skiis & Biikes

1945 Dundas St E

Misissuaga, Ontario 

L4X2T8

Phone: 877-352-7547

Email: info@skiisandbiikes.com


Skiis & Biikes will respond or follow up within 30 days, unless there are circumstances that prevent such response time. Feedback and/or responses will be delivered in a format that is accessible to the complainant.


Temporary Disruption

Skiis & Biikes will communicate with people with disabilities in ways that take into account their disability. In the event of a planned or unexpected disruption to service Skiis & Biikes will notify it’s customers promptly. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.


Use of assistive devices or assistive persons or animals

We recognize that some persons with disabilities may use assistive devices while accessing our stores. Persons with disabilities have the right to use their own assistive devices at all times.

Support persons and service animals are welcome to accompany our disabled members while shopping in our stores. All required store employees will receive training on how to interact with individuals requiring support persons and/or service animals.


Training for Staff

Skiis & Biikes will provide training to employees, contractors and/or consultants who deal with the public. Training will be ongoing as long as there are changes to policies, procedures, and practices governing the provision of goods and service to person with disabilities. Training will embrace the core principles of ongoing respect for human dignity, independence, integration, and equity of opportunity.

Training will be provided as soon as practicable after an individual assumes responsibilities related to the public and will include the following:

  1. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
  2. Information regarding Skiis & Biikes’ policies, practices, and procedures relating to the Customer Service Standards.
  3. How to interact and communicate with people with various types of disabilities.
  4. How to interact with people with disabilities who use an assistive devise or require the assistance of a service animal or a support person.
  5. What to do if a person with a particular type of disability is having difficulty accessing our goods or services.

Skiis & Biikes will keep a record of training.


Integrated Accessibility Standards Regulations (IARS)

A third set of regulations enacted under the Accessibility for Ontarians with Disabilities Act (AODA), it establishes accessibility standards to remove barriers in the following three areas: Information and Communications, Employment and Transportation (this standard does not apply to Skiis Ltd).