SKIIS & BIIKES
Skiis & Biikes and its employees reserve the right to refuse service to a customer if he/she is seen as abusing any of the following policies.
ONLINE RETURN POLICY
Skiis & Biikes will gladly exchange or refund regular-priced, new merchandise within 14 days of the shipping date (online) or purchase date (in-store) at any of our store locations or through an online return. After this time, an exchange or credit will be issued for a period of up to 30 days from the shipping date (online) or purchase date (in-store). All returns are subject to a restocking fee of 10% of the purchase price.
Exchanges can be made in-store within 30 days of shipping date. Exchanges cannot be made through the online channel.
Products must be unwashed, unworn and not damaged. All original tags and stickers must still be attached. The original invoice that was included with the original delivery must be sent with the return package in order to make a return.
The following exchange/return policy applies to sale items:
Products purchased at a 0-29% discount are eligible for the above stated Skiis & Biikes return policy.
Products purchased at a 30% discount or more are Final Sale.
All special orders, hand/toe warmers, express wax, ski straps, swim wear, bicycle shorts, undergarments, facemasks, worn/damaged products, and/or products that are otherwise labeled as final sale are final sale.
Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded as a credit onto a Gift Card.
"Signature Required" is applied to higher value packages for added delivery security and theft protection. If you do not want a “Signature Required” applied to your package please contact us directly after your purchase.
Canadian buyers be aware, you are subject to applicable government taxes (HST, GST, PST etc.)
Shipments occur within 1-2 working days of cleared payment and we work as hard as possible to get your package dispatched within 24hrs. We do not ship on weekends & major holidays.
If you have any questions regarding shipping, please contact us at email@example.com.
How to Request a Return
Enter your Order Number and Email above then hit LOOKUP.
On the Order Details page, choose CREATE REQUEST.
Check off the products you wish to return then add in the reason(s) why you want to send your item back, and upload any pictures if applicable. Include any additional information you think we should know. If an item is faulty, please provide details why so we can pass it on to the manufacturer
Review your returns information, accept the terms and conditions and click SUBMIT REQUEST.
We will review your return and notify you via email if your request was approved. You can also check the status of your Return Request in the Return Request Status tab of your account. Please allow 48 hours to receive a response. Once approved, we will send a pre-paid return label to your inbox.
Your Return Package:
4 Steps to Prepare
Pack your item(s) securely along with the original invoice.
Print the shipping label we sent to your inbox.
Tape the shipping label to the top of your package. Be sure that all information on the label is visible and that barcodes can be easily scanned. Ensure that all other barcodes, labels, or addresses on your shipping packaging is removed or covered up.
Book a pick-up with UPS by going to UPS.com or calling 1-800-742-5877
In the rare occasion that we send you a CanadaPost label, you can drop it in a CanadaPost mailbox or at a CanadaPost location.
All returns are subject to a restocking fee of 10% of the purchase price.
Skiis & Biikes reserves the right to refuse returns sent or communicated beyond the return period limit, or items that are not received in the same condition in which they were sent out.
EXTENDED HOLIDAY RETURN POLICY
Purchases made on or after November 11, 2020 can be returned for in-store credit until January 15, 2021. We are unable to process returns on Dec 26 and Dec 27.
Full refunds are given if an item is returned 14 days from purchase day.
Products purchased at a discount of 30% off or more are final sale. Some products are are always final sale such as special orders, hand/toe warmers, goggle wipes, express wax, ski straps, swim wear, bicycle shorts, undergarments, and worn/damaged products.
IMPORTANT SKI & SNOWBOARD INFORMATION
For your safety, your new ski or snowboard bindings will need to be installed in person, by a certified professional technician. For ski binding installation, you’ll need to provide boots as well.
We’ll happily install ski or snowboard bindings purchased from Skiis & Biikes free of charge. All you’ll need to do is provide proof of purchase in store. In the event of a return, system skis and bindings must be returned together. Used or mounted skis however, cannot be returned. Skis purchased through the Skiis & Biikes online store do not qualify for the Skiis & Biikes Performance Guarantee.
ONLINE BOOT FIT GUARANTEE
Because we haven't seen your feet, we can't guarantee the fit. Ski boots purchased through the Skiis & Biikes online store don’t qualify for our Boot Fit Guarantee. If your boots need adjusting, we’d be happy to help, but the service is not complimentary. If the boots are unworn (around the house is okay), and brought back to a Skiis & Biikes location within 30 days we can suggest another boot that will be covered under our Boot Fit Guarantee.
*Because of our Boot Fit Guarantee, we do not price match Ski Boots.
All International Shipments are shipped with UPS (3-5 Business Days). You are responsible for any duties and taxes your country may or may not charge.
UPS acts as the customs broker for your goods. If UPS asks for a COD or sends you a bill, this is NOT additional shipping costs, this charge is import taxes, duty, VAT and brokerage fees.
The Law forbids us from sending items marked as a "GIFT" or lower the indicated value.
If you have an issue with your product please don’t hesitate to email is at firstname.lastname@example.org. If you believe it is a manufacture defect and would like to inquire about a warranty send us an email and we can assist in the process. Gear shipments might be directed to our Mississauga store or some will go direct to the distributor. Depending on the situation, you might be credited the shipping costs.
If the product you would like to warranty was not purchased from Skiis & Biikes, a warranty fee will apply.
A detailed photo(s) of the defective product might be required (camera phone photos accepted).
We know your gear gets wet and dirty enjoying it outside, but please clean it off before sending it.
Price matches can be made 7 days from date of purchase. Credits will be issued in the form of a Refund. Contact email@example.com with your transaction number, product details and details on where the product was seen at a lesser price. We will match the complete price in the form of Refund for any difference. Complete price means the price the item sells for elsewhere and any differences in other costs involved in getting the item to you including International Duties and Taxes. The currency will be converted to Canadian dollars. The item must be same make, model, year, size, colour and must be available to ship to you immediately.
Because of our Boot Fit Guarantee, we do not price match Ski Boots.
If the price of an item purchased at Skiis & Biikes drops after purchase at Skiis & Biikes, a refund for the difference in price may be issued up for 14 days after purchase (in-store) or ship date (online). This policy does not apply to Final Sale items.
Still unsure? Forward your questions to:
WE'RE ALWAYS HAPPY TO HELP!